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Refund policy

VeroHealth – Refund & Return Policy

Welcome to VeroHealth.

Customer satisfaction is our priority. Please review our Refund & Return Policy before making a purchase.

Returns

We accept returns within 30 days from the date your order is delivered.

To qualify for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Please note that, for hygiene and safety reasons, certain health and personal care products cannot be returned once opened or used, unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To process your request, please provide:

Your order number
A brief description of the issue
Clear photos or videos of the product and its packaging

Once verified, we will gladly send a replacement or issue a full refund at no additional cost.

Refunds

After your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellations

Orders can be canceled within 12 hours after they are placed.

After this period, orders may already be processed or shipped and cannot be canceled.

Shipping Costs

Shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Customers are responsible for return shipping costs unless otherwise stated.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact our customer support team.

Thank you for choosing VeroHealth. We appreciate your trust and are committed to providing high-quality products and exceptional customer service.

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